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    We hope you LOVE your purchase, but we realize sometimes things do not work out.  Please review the policies & instructions below on how to return an item.  If you have any questions, please email us @ monogramsbykim@gmail.com.

    Sorry we do not offer refunds in the form of cash or to your credit/debit card.  We offer Store Credit only.  We will accept returns for store credit for up to 10 days.  For merchandise which is shipped, the timeframe begins when your mail is delivered. For "pick-up" merchandise, the timeframe begins when the purchase is made. 

    Before returning an item, please be sure your item meets the following requirements:

    • Items must be unworn, unwashed, unaltered & tags in place
    • Items must be free of odors, pet hair, or stains
    • Regular price items only--sale/clearance items are not eligible for store credit.
    • Jewelry, Makeup, Lingerie, Bralettes, Seamless Tanks, & Accessories are NOT eligible for returns.   
    We thoroughly check your items prior to packaging, but if your item arrives & you believe it to be damaged or defective, we must be notified within 24 hours of receipt.  All monogrammed orders are Final Sale, unless there is an error on our part.  
    Please note that shipping charges are Non-Refundable.  You can send your package back to us using the shipping method of your choice as you are responsible for these shipping charges as well.  We suggest using a trackable shipping service.  We are not responsible for any packages lost or damaged in the mail and will not issue store credit/refunds for them.  
    Address for returns:
    Jimberly's Boutique
    9128 Pigeon Roost Rd
    Suite 1
    Olive Branch, MS 38654
    Once your package is returned, please allow 5-7 days for processing of store credit.  Your store credit code will be sent to you via the email you have entered on your account.
    ~Kim & Jim
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