Return Policy

We hope you LOVE your purchase, but we realize sometimes things do not work out.  Please review the policies & instructions below on how to return an item.  If you have any questions, please email us @ monogramsbykim@gmail.com.

Sorry we do not offer refunds in the form of cash or to your credit/debit card.  We offer Store Credit only.  

Before returning an item, please be sure your item meets the following requirements:

  • Items must be unworn, unwashed, unaltered & tags in place
  • Items must be free of odors or stains
  • Regular price items only--sale/clearance items are not eligible for store credit.
  • Items must be received by us within 10 "actual" days of the day you received the item.
  • Jewelry, Makeup, Lingerie, Bralettes, Seamless Tanks, & Accessories are NOT eligible for returns.   
All returns not meeting the above requirements WILL NOT be accepted & will be returned at customer's expense.  If return shipping is refused by customer, item will be held in store for 14 days, then discarded.
We thoroughly check your items prior to packaging, but if your item arrives & you believe it to be damaged or defective, we must be notified within 24 hours of receipt.  All monogrammed orders are Final Sale, unless there is an error on our part.  
Please note that shipping charges are Non-Refundable.  You can send your package back to us using the shipping method of your choice as you are responsible for these shipping charges as well.  We suggest using a trackable shipping service.  We are not responsible for any packages lost or damaged in the mail and will not issue store credit/refunds for them.  
Once your package is returned, please allow 5-7 days for processing of store credit. 
~MBK Staff